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Emergency Preparedness

Guide Book

HIGHWAY HELP PROGRAM

     Being stranded on the side of the road can be very traumatic and dangerous, even after you have pulled out of traffic and have parked on the side of the road.

     With this in mind, the Ontario Association of Chiefs of Police (OACP) introduced the Highway Help Program.  This program is designed to provide help for stranded motorists on highways and other areas where they to not feel safe.  It creates quick and safe emergency communication between stranded motorists, other drivers and the police.

     Drivers may purchase an inexpensive "CALL POLICE" highway sign at local stores.  The sign is durable and reflective.  It can be seen in both directions at night and in any kind of weather.  The sign allows you to ask for assistance without leaving your vehicle.

     Police recommend using the sign when you have become stranded and that you follow this procedure:

1. Pull the vehicle completely off the road.

2. Turn your emergency flashers on.

3. Roll the driver's window down halfway.

4. Hook the sign on the window.

5. Roll the window back up.

6. Lock all doors and remain in the vehicle.

7. Open the window 1 cm or 1/2 inch, for ventilation.

8. If someone other than the police approaches your vehicle do not open windows further or unlock the doors.

     If you see a "CALL POLICE" highway help sign, the OACP asks motorists to help the police by following three easy steps:

1. Please do not stop at the location.

2. Note the location of the vehicle.

3. In a safe manner, call OPP (STAR 6-7-7) or the local police, with your cellular phone.  If you do not have a cellular phone, stop at the nearest gas station or store to use a pay phone.

     When you are stranded on the side of the road, you may be seen by some as a vulnerable target.  By using the sign, you may deter criminals and make yourself much less vulnerable.

     The Highway Help Program is a non-profit, province-wide police program, recognized by CAA, Allstate, Cantel, The Ontario Trucking Association and many more.  It is with their support that we will keep Ontario's motorists safe.  If you would like more information on the program, you can call 1-888-hook-it-on.